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How to Update QWC Owner ID/File ID

How to update the Owner ID/File ID for the QWC file and fix QBWC Error 1039

 

When using the QuickBooks Desktop integration, you might encounter a QBWC 1039 error.

This error may occur if:

  • The QWC file was accidentally removed
  • A recent update affected your QuickBooks
  • You are using a new computer
  • You are trying to set up multiple users to be able to run the QuickBooks Web Connector.

To resolve this error, you need to update the Owner ID/File ID of your QWC file to make it a unique value. This QWC file is an identification file that helps QuickBooks communicate correctly with your specific ClockShark account.

To remove a file from the Web Connector, the correct company file must be opened in QuickBooks first.

To update your QWC file:

  1. Log in as an admin in QuickBooks Desktop in single user mode.
  2. Go to Admin > Integrations > Manage and click Download QWC file.
  3. Locate and right-click the file. Select Open with > Notepad.
    • The file should have ‘ClockShark’ in the name.
    QWC -open file

  4. After opening the file, find the row labeled <OwnerID> and change the first two numbers in the line. 
    • The exact numbers can be anything as long as they are unique and not used in other files.
      QWC - ownerID
  5. In the row labeled <FileID>, change the first two numbers in that line. This will change your QWC file to a unique file you can use for multiple accounts. 
    • The exact numbers can be anything as long as they are unique and not used in other files.
    • If you have added multiple QWC files, you may need to change these values to other random numbers. Choose any numbers that will make the file a unique value.
  6. Click File > Save in the upper left and close the file.
  7. Open the file again with the Web Connector by right-clicking and selecting Open with QuickBooks Web Connector.  
    • You can also open up the Web Connector, select Add an application and then select the file you just edited.
    • If a box pops up asking you to replace the existing file, be sure to select YES if you only want one ClockShark file in the web connector. If you have multiple ClockShark companies in your web connector, select NO.
  8. After the file is successfully added, enter the Password and press Enter.
    • This needs to be the password for the ClockShark account that was used to download the file.
  9. Select the check box for the company on the left-hand side.
  10. Click Update Selected.

QWC - Password

When the Web Connector displays 100%, this process is finished. If you need help completing this process, contact ClockShark support for assistance.