All the troubleshooting steps you need to get you back up and running!
These steps may vary slightly depending on your iOS version
Solution 1: Toggle Your GPS on and off
Turn off your GPS and then back on again. This allows it to look for the location and reestablish a connection.
Solution 2: Toggle Airplane Mode
Turn Airplane mode on for a little bit (5-10 seconds) and switch it back to off. This resets all networks which can help your location accuracy.
Solution 3: Keep the ClockShark App Running
Do not force close or swipe away your app. This completely stops the app and can affect the GPS.
Solution 4: Low Power Mode
Power Saving Mode disables some important functions like networks, background data, and can affect GPS. In order to use the ClockShark app and use the GPS feature, you must disable low power mode.
Solution 5: Restart Your iOS Device
Restart your iOS device and try using the GPS again. You may find that the GPS problem would have fixed itself with a simple restart.
Solution 6: Give the App the Proper Permissions
To check the GPS settings of your phone follow these steps:
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Go to the settings menu of your device
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Scroll to ClockShark
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Under Location, tap "Always"
Solution 7: Enable Precise Location
iOS 14 introduced an app-specific location setting called Precise Location. This is located with the App permissions.
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Go to the settings menu of your device
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Scroll to ClockShark
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Under the permissions, enable "Precise Location
Solution 8: Keep Background App Data Refresh Turned on
This can affect GPS and networking performance. This can be set by going to Settings > ClockShark > Background app refresh.
Solution 9: Reset Network Settings
Similar to toggling Airplane Mode, iOS has a built-in resource to reset network settings on your device. You can do this by navigating to Settings > General > Reset > Reset Network Settings > Enter your passcode > Tap Reset Network Settings.
Solution 10: Remove the Phone Case
There have been some cases where your phone’s case can cause an obstruction for the GPS. This is not common and usually means that your GPS receiver is pretty weak.
Let us know if you have any questions about GPS issues on your iOS device so that your ClockShark app can work to the best of its ability! We're here to help!
For the Android version, check out this article!