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How to Export from ClockShark to ADP Run

Use the best workflow to easily export time into ADP and learn how to fix any issues you run into

Use the best workflow and fix common problems along the way when exporting your time data from ClockShark to ADP Run.

Before you start exporting the data from ClockShark, ensure your ClockShark account is connected with ADP Run (ClockShark integration with ADP Run). To check the settings, you can go to your ClockShark account > ADMIN > Integrations, to make sure the ADP has been connected with your ClockShark already.

Before exporting, check the following:

  1. Have you made any changes since your last export?
  2. Did you add new employees in ADP?
  3. Did you change an employee’s pay rate in ADP?
  4. Did you add new departments to employees in ADP?

If you answered yes to any of the questions above, you need to sync these changes in ClockShark:

  1. Go to ADMIN > Integrations > Manage ADP.
  2. Click View & Edit Mappings.
  3. Click Sync ADP Employees.

 

This sync process updates ClockShark with the employees’ latest pay rates and assigned departments from ADP, and allows you to connect any new ADP employees or contractors to ClockShark users.

Export time from ClockShark to ADP Run

Log in to your ClockShark account.

  1. Go to TIME > View.

  2. Click Export to ADP.

    • ClockShark Pro Only: If you want to export only certain employees, click the filter icon in the top right corner and select Filter Department or Filter Location to choose specific groups.

  3. Click Date Range, and choose the correct Pay Period.
  4. Click Export.
  5. The Export button will be available only if no errors are detected.
  6. Log in to your ADP Run account, go to the Home page, and ont he left side click Payroll > Import timesheets.
    • The Time Sheet Import feature may not be turned on automatically in your ADP account. If you don’t see this option, contact ADP customer support or your ADP representative and ask them to enable the Marketplace Connector for PayData input API feature for your ADP account.
    • If your ADP account has multiple businesses, you will have multiple Company Codes. Make sure to select the correct Company Code integrated with your ClockShark account when importing time.
    • If your account has multiple pay frequencies, you will need to select the correct pay frequency before proceeding.
  7. Review and confirm the time data that has been imported.
  8. Click Import Options, and then select Combine imported data with payroll data.
    • Sync employees regularly. If pay rates or departments were updated in ADP but not synced in ClockShark, the old information may be imported instead of receiving the expected updated data.
    • If you use ClockShark task to ADP Department mapping, make sure the employees' pay rates are assigned to the correct ADP Departments in ADP.
  9. After approving, ADP will move the approved pay data into the Enter Payroll step, where you can review, edit, preview, and run payroll as usual.

Common errors before exporting

Some common errors you may encounter before exporting from ClockShark to ADP:

Error How to fix

The pay period start and end dates in payroll don’t match the pay period start and end dates in your time and attendance system for this payroll.

 
  1. In ClockShark, go to Admin > Settings > Company > Pay Period.
  2. In ADP, go to Company > Pay Frequency.
  3. Ensure the ClockShark pay period (Step 1) and ADP pay frequency (Step 2) match.
An employee with time tracked is not mapped to ADP.
  1. In ClockShark, go to Admin > Integrations > Manage for ADP > click View & Edit Mappings > Sync ADP Employees.
  2. Map ClockShark users to ADP users.
A warning regarding the time not approved for the pay period in ADP. This warning will not prevent you from exporting from ClockShark, you can still export. It just means some timesheets aren’t approved in ClockShark.

Common errors after exporting

Some common errors you may encounter after exporting from ClockShark to ADP:

The export is being blocked due to the error shown below:

ADP Error 2

Learn more in How to Clear the ADP Run Timesheet Import Queue to fix this issue.

If you receive any other errors while exporting from ClockShark, reach out to our ClockShark support team for assistance.