How to Change Your Password

When your ClockShark account is created, your administrator will add your email address and create a temporary password for you. When you log in for the first time you will need to change your password. You can only change your password through the website, not through the mobile app.

Update your own password

To update your own password:

1. Log into the ClockShark website.
2. Hover over your initials in the top right corner and click My Account.
3. Click Change Password.
4. Enter your Current Password.
5. Enter your New Password. Your password must be at least 8 characters long, including one number, one letter, one symbol and no spaces.
6. Enter New Password (again) to confirm.
7. Click Save.

Reset your password

To reset a forgotten password:

1. Click Forgot Password on the login page in either the mobile app or website. If you are using the mobile app, you will be directed to the website.
2. Enter your Email address.
3. Click Reset Password. If your ClockShark account is active you will receive an email.
4. Open the email and click Reset your Password. 
5. Enter your new password. Your password must be at least 8 characters long, including one number, one letter, one symbol and no spaces.
6. Click Reset Password.

Note: As a regular employee, you can only change or reset your own password. If you are unable to access your email inbox to receive the password reset email, please contact your administrator for assistance resetting your password. 

If you are an administrator and need to reset the password for other employees:

1. Go to ADMIN > Employees.
2. Click the specific employee’s name.
3. On the Employee Details page, reset the Password.
4. Click Update Employee.
5. Share the updated password with the specific employee to ensure they can log in successfully.