Many employers ask "is there a way to require employees to leave Location Services (GPS) enabled on their mobile devices." The good news is you can prevent employees from disabling GPS - on both Android and iOS
If you see a "red X" to the left of the time, then we received the punch but were unable to obtain location information from the device. This usually means that the device doesn’t have sufficient Location Services (GPS) settings enabled for ClockShark or that the employee doesn’t have Require Location Services (GPS) to Clock In via mobile setting.
So how do I fix it?
The Require Location Services (GPS) to Clock In via mobile setting can be enabled to require an employee to have the correct Location Services settings enabled to clock in.
When enabled, the employee will be required to have the Location Settings for ClockShark set to Always on iPhone® or All the time on Android®, and for newer devices, have Precise Location enabled to Clock In. If the settings on the device are turned off, the Employee will be clocked out.
To enable the setting, create a new employee or edit an existing employee by going to Admin > Employees and select the edit button to the right of an Employee. On the Update Employee Screen, check the box for Require Location Services (GPS) to Clock In via mobile and save.
Also, note that when first enabled it may take several hours for this feature to propagate to the mobile app and start working. To make it start working immediately, have the Employee log out of the mobile app and log back in, or have them sync their device by going to Menu > Sync > Sync now.