Answers to how you are billed for ClockShark
ClockShark offers two plans: the Standard and the Pro. The Standard plan has a $40-a-month base fee + $8 a month per user. The Pro plan has a $60-a-month base fee + $10 a month per user. Regardless of your plan, you get 1 free admin on the account (any additional admin will cost a user fee). You are only charged for active users (inactive users do not count toward your bill). You must mark the user as inactive. ClockShark charges are based on users, not on usage.
Your Billing and Payment page shows past invoices as well as upcoming invoices. The past invoices show the user fee, the base fee, how much those fees are, the total, and the invoice number that the bill was paid toward. For example, a paid invoice for the Pro plan with 6 users costs $120. The user fee is 6 users x 10 dollars for a total of $60. The base fee is $60. Those items added together equal $120.
You will receive a prorated charge or credit on your upcoming bill when you add or remove users from your account. For example, you have an upcoming invoice where 7 employees have been added. The employees were added on October 2. In this example, the upcoming bill would cost $70 for the user fee (7 employees for $10 each), + the $60 base fee + the dollar amount for the prorated charge for these employees for the days they are on the invoice before the due date.
You can also click the plus button to see more details about the change that was made to affect your upcoming invoice.
Additionally, a copy of the invoice is emailed to the primary contact on your account. This "Primary Email" is located in the Company Settings. You can navigate here by clicking on Admin > Company > Company Details.
Please note that ClockShark bills you for the month ahead - i.e. if you are charged on the 4th you are all paid up until the 4th of next month.
If you ever have any confusion about your bill, please contact our Customer Support team and they will be able to help you out.