Learn about our GPS location-sharing requirements and how they affect your privacy
Why does ClockShark ask for my location?
Your employer has the option to require GPS location sharing when mobile users clock in from the app. GPS location data makes timesheets more accurate—helping ensure you get paid for the hours you work.
When does ClockShark use my GPS location?
There are two ways the app uses your GPS location data.
By default, ClockShark will request your GPS location when you use the mobile app to clock in, clock out, start a break, end a break, or switch to a new job or task.
If your company enables the GPS tracking feature, ClockShark will also record your GPS location every 15 – 20 minutes while you’re clocked in on the mobile app.
Does ClockShark track me when I’m off the clock or on break?
No, ClockShark does not track you when you're off the clock. It does not start recording your location again until you clock in again.
ClockShark records your location when you start a break and when you end a break, but not during a break.
Learn more in Using GPS Tracking.
If ClockShark doesn’t track my location when I’m off the clock, why do I get a push notification reminding me to clock in or out whenever I’m near a job site (even when off the clock)?
If you get a reminder to clock in when you’re near a job site, it means your company set up a geofence around the site using the GPSFence feature. This functionality does not send your location data to ClockShark.
Instead, when your phone detects that you are currently near a specified GPS location, it prompts the app to send you a push notification to remind you to clock in or out.
If ClockShark doesn’t track my location when I’m off the clock, why do I need to set my phone’s location sharing to Always on my iPhone and All the time on my Android?
This setting is only required if your company has the GPS tracking feature enabled. This location setting allows the ClockShark app to get the GPS while in the background of your phone.
For example, if you open a new app other than ClockShark, your location will not be tracked unless you give permission.
Why do I need to set my phone’s location sharing to Always or All the time when the GPS Tracking feature is enabled?
It has to do with how location sharing works in Apple and Android. We need you to set your location permissions to Always or All the time so the GPS Tracking feature will work properly in the background—even while you use other apps, lock the phone screen, or turn your phone off. You can learn more about user permissions here.
Why do I need to share my precise location?
Apple and Android devices allow you to choose to share either your precise or approximate location. If you work for a company that requires your GPS location to clock in or out, or they have GPS Tracking enabled, you’ll need to share your precise location in order to clock in so that GPS pings are as accurate as the device allows.
Where can I go to keep learning about GPS location sharing and privacy?
Learn how administrators can edit employee GPS settings in How to Customize GPS Settings in ClockShark.
Learn how mobile users can adjust GPS settings on their phone in A Guide to GPS Requirements for the ClockShark Mobile App.
Read more frequently asked questions in Understanding GPS Requirements in ClockShark.
Learn about how your data is handled and stored in ClockShark’s Privacy Policy.
Contact our customer support team by calling 800-828-0689 or by emailing hello@clockshark.com