If you receive a missing out notification for an employee, but the employee claims that they have clocked out at the end of the day, there are several potential causes.
Normally, the ClockShark app will sync automatically after every time event, but employees can also check the Sync screen for any unsynced activities, and tap the Sync Now button to sync manually.
Employee is closing the app too quickly
Sometimes it can take up to 30 seconds for ClockShark to retrieve the GPS location when clocking out, and then send it to the web portal. If the app is forced to close before this is complete, ClockShark will not receive their clock out data.
To resolve this, make sure the employee leaves the app open for a short time after clocking out. Instead of closing the app they can move it into the background of their device.
Employee has disabled mobile data/wifi
The ClockShark app can collect location information while offline, but it cannot communicate with the ClockShark portal while offline. If the employee clocks out while offline, their clock out information will not be sent to the web portal until the device is online again.
To resolve this, make sure employees connect to wifi/data during or after clocking out, to make sure their information is received.
Employee has turned off their phone at the end of their shift
Sometimes it can take up to 30 seconds for ClockShark to retrieve the GPS location when clocking out, and then send it to the web portal. If the device is turned off before this is complete, ClockShark will not receive their clock out data.
To resolve this, make sure the employee leaves their phone on for a while after clocking out.