ClockShark FAQs

Browse this helpful library of commonly asked ClockShark questions. Don't see your question? You can ask us directly from the blue chat widget or hello@clockshark.com.

20 articles in this collection
Written by Morgan Cassady, Dee Staton, JT Abbott and 1 other

How to Use the Custom Range for Dates 📆

Here is how to correctly and easily choose custom date ranges for reports, exports, and more!

Written by JT Abbott
Updated over a week ago

What types of files can we upload on ClockShark? 💾 😃

ClockShark allows many different file types to be uploaded, downloaded, on viewed on our website and mobile app!

Written by JT Abbott
Updated over a week ago

An Employee Clocked Out But We Received a Missing Out Notification

This article explains the rare situation when employees clock out from the mobile app but still get clocked out for 23 hours of work. 😃

Written by Morgan Cassady
Updated over a week ago

What happens when my account is no longer frozen?

Your account has just thawed from being in hibernation for 3 months, what happens next?

Written by Jasmin Dhinsa
Updated over a week ago

How to Change Your Password

As an employee you can change your password at anytime! 😀

Written by JT Abbott
Updated over a week ago

How Do I Merge Duplicate Jobs?

While there is not a "Merge Jobs" button, all it takes is a few easy steps to turn two jobs into one! 👍

Written by Dee Staton
Updated over a week ago

Can I Export Timesheets That Aren't Approved?

Yes--but if you have timesheet approvals enabled, ClockShark will alert you if you attempt to export unapproved time.

Written by Morgan Cassady
Updated over a week ago

Will my Employees Receive Notifications when Their Timesheets are Approved?

Employees will notice their timesheets are unable to be edited, but ClockShark won't alert employees directly when timesheets are approved.

Written by Morgan Cassady
Updated over a week ago

How Do I Edit Time Records Once a Timesheet is Approved?

To edit an approved timesheet, first unlock it for editing by unapproving the timesheet.

Written by Morgan Cassady
Updated over a week ago

How Do I Deactivate Employees?

Deactivating employees removes them from the TimeSheets view, but will not delete their time records or employee information. 😃

Written by Morgan Cassady
Updated over a week ago

Can I Track Time for Subcontractors?

Setting up your subcontractors as you would an employee allows them to track time easily. 😃

Written by Morgan Cassady
Updated over a week ago

What Are Locations?

Locations in ClockShark can be used to classify groups of employees as belonging to specific business/office location.

Written by Morgan Cassady
Updated over a week ago

What Are Departments?

Departments help you manage and group distinct labor divisions within your company. (👷👷👷👷) + (👩‍💼👩‍💼👩‍💼👩‍💼)

Written by Morgan Cassady
Updated over a week ago

What Are Tasks?

Employees clock into jobs and tasks to record their time.

Written by Morgan Cassady
Updated over a week ago

What Are Jobs?

Employees clock into jobs and tasks to record their time.

Written by Morgan Cassady
Updated over a week ago

Can I See Who's Working Now via the Administrative Dashboard?

All clocked in employees will appear on your Who's Working Now screen, along with their GPS locations. 😃

Written by Morgan Cassady
Updated over a week ago

Why Am I Getting an Error Message that an Employee's Email Already Exists When I'm Trying to Add Them?

Often employees get so excited their company is using ClockShark that they eagerly start their own free trial. Let us know. We'll fix it. 😃

Written by Morgan Cassady
Updated over a week ago

How Can Employees Clock Out for Lunch?

Employees can clock out for lunch manually, while Administrators can enable an automatic lunch deduction. Use these options exclusively. 😃

Written by Morgan Cassady
Updated over a week ago

How Can I Share Notes about a Job with an Employee?

The scheduler in ClockShark makes sharing notes with an employee about a scheduled job easy.

Written by Morgan Cassady
Updated over a week ago

If I Delete or Inactivate an Employee/Job/Task, Can I Still Access Their Records?

All time records are safe. We will never get rid of your time records for the life of your account. 😇

Written by JT Abbott
Updated over a week ago