ClockShark FAQs | ClockShark Help Center

How to Refer a Friend to ClockShark

This article describes the process and eligibility requirements for referring a friend to ClockShark

Written by Luke Zancanaro
Updated over a week ago

What's New

Find out what has been newly added, fixed, and improved in ClockShark

Written by JT Abbott
Updated this week

What types of files can we upload on ClockShark? 💾 😃

ClockShark allows many different file types to be uploaded, downloaded, on viewed on our website and mobile app!

Written by JT Abbott
Updated over a week ago

How to Fix Unapproved Time 🤔 ✅

If you run into this error here is how to quickly fix it!

Written by JT Abbott
Updated over a week ago

How Much Battery Does ClockShark Use?

ClockShark is designed to use minimal amounts of battery while an employee is clocked in.

Written by JT Abbott
Updated over a week ago

How Much Data Does the Mobile App Use?

Staff often ask how much data the ClockShark mobile app uses. You'll be glad to hear that ClockShark uses an extremely small amount of data.

Written by Luke Zancanaro
Updated over a week ago

Does the iOS (iPhone) App Require the "Always" Location Setting?

To work correctly, the "Always" permission should be enabled. Rest assured, ClockShark only records locations when employees are clocked in.

Written by Luke Zancanaro
Updated over a week ago

Decimal VS Hours & Minutes 🥊⏰

Have no fear! You can adjust how you read your time!

Written by JT Abbott
Updated over a week ago

How to Adjust Date and Time Format Displays in ClockShark

Determine how dates and clocked in times are shown.

Written by Luke Zancanaro
Updated over a week ago

An Employee Clocked Out But We Received a Missing Out Notification

This article explains the rare situation when employees clock out from the mobile app but still get clocked out for 23 hours of work. 😃

Written by Luke Zancanaro
Updated over a week ago

What happens when my account is no longer frozen?

Your account has just thawed from being in hibernation for 3 months, what happens next?

Written by JT Abbott
Updated over a week ago

How Do I Merge Duplicate Jobs?

While there is not a "Merge Jobs" button, all it takes is a few easy steps to turn two jobs into one! 👍

Written by Dee Staton
Updated over a week ago

Can I Export Timesheets That Aren't Approved?

Yes-but if you have timesheet approvals enabled, ClockShark will warn you if you attempt to export unapproved time.

Written by Luke Zancanaro
Updated over a week ago

Will my Employees Receive Notifications when Their Timesheets are Approved?

Employees will notice their timesheets are unable to be edited, but ClockShark won't alert employees directly when timesheets are approved.

Written by Luke Zancanaro
Updated over a week ago

How Do I Edit Time Records Once a Timesheet is Approved?

To edit an approved timesheet, first unlock it for editing by unapproving the timesheet.

Written by Luke Zancanaro
Updated over a week ago

How Do I Deactivate Employees?

Deactivating employees removes them from the TimeSheets view, but will not delete their time records or employee information. 😃

Written by Luke Zancanaro
Updated over a week ago

Can I Track Time for Subcontractors?

Setting up your subcontractors as you would an employee allows them to track time easily. 😃

Written by Luke Zancanaro
Updated over a week ago

What Are Locations?

Locations in ClockShark can be used to classify groups of employees as belonging to specific business/office location.

Written by Luke Zancanaro
Updated over a week ago

What Are Departments?

Departments help you manage and group distinct labor divisions within your company. (👷👷👷👷) + (👩‍💼👩‍💼👩‍💼👩‍💼)

Written by Luke Zancanaro
Updated over a week ago

What Are Tasks?

Employees clock into jobs and tasks to record their time.

Written by Luke Zancanaro
Updated over a week ago

What Are Jobs?

Employees clock into jobs and tasks to record their time.

Written by Luke Zancanaro
Updated over a week ago

Why Am I Getting an Error Message that an Employee's Email Already Exists When I'm Trying to Add Them?

Often employees get so excited their company is using ClockShark that they eagerly start their own free trial. Let us know. We'll fix it. 😃

Written by Luke Zancanaro
Updated over a week ago

How Can Employees Clock Out for Lunch?

Employees can clock out for lunch manually, while Administrators can enable an automatic lunch deduction. Use these options exclusively. 😃

Written by Luke Zancanaro
Updated over a week ago

How Can I Share Notes about a Job with an Employee?

The scheduler in ClockShark makes sharing notes with an employee about a scheduled job easy.

Written by JT Abbott
Updated over a week ago

If I Delete or Inactivate an Employee/Job/Task, Can I Still Access Their Records?

All time records are safe. We will never get rid of your time records for the life of your account. 😇

Written by JT Abbott
Updated over a week ago