The ClockShark Customer feature adds another level to the ClockShark ecosystem and allows you to keep information that you already use like jobs, contacts, attachments, etc. even more organized and easier to use! This is available to all ClockShark plans, but it is not enabled by default in order to preserve your specific workflow. To get started with Customers, let's first turn it on!
Head to Admin > Company Settings look for this checkbox. Now we are ready to get rolling with Customers!
1. Adding Customers
Now that the feature is enabled you can head to Admin > Customers to create your first Customer. You can add a Customer as a Business or an Individual. Business type Customers require a company name and at least the first name of a contact while Individual type Customers will only require a first name. The rest of the fields are optional but definitely helpful to keep all that information in one place. If you are creating multiple Customers at once, the "Quick Add" button allows you to stay on this page in order to quickly add more Customers. Otherwise, you can create the Customer in order to land on the detail page for that Customer and start adding jobs.
Note that you can switch between Customer types as much as you need to, so if you accidentally created something incorrectly, have no fear!
2. Adding Jobs
When you click on a Customer, you will be taken to the details page of that Customer. From here you will see three tabs for jobs, contacts, and attachments. On the jobs tab you can add brand new jobs or edit or delete jobs currently assigned to this Customer. To add a brand new job, just click the Actions button in the upper right to create a job. Adding a job from here will take you to the normal add job page (you can read more about that here) with just a couple new fields for Customers. One new field is an area where you can assign this new job to a Customer. Adding a job from the Customers page will pre-select this new job to be assigned to this Customer, and also add the primary contact of the Customer as a job contact. A contact is simply someone on the Customer that you can add information for. A job contact is even more specific. These are essentially Customer contacts that you assign to a job. They will be visible on the mobile app when viewing the details for that job (this part is coming soon!). This allows your employees to quickly see who is the best person to contact with questions about a job, get answers, and get back to working as quickly as possible!
3. Adding Contacts
From the Customer details page, you can also view and manage contacts for that Customer. To add a new contact, just click the Actions button in the upper right to add a contact. Like mentioned above, a contact is anyone that you want to add personal information for attached to this Customer. This could be the owner of the company, a receptionist, their sales department manager and so on. You can add as many contacts as needed and one primary contact. This contact will be at the top of the page so it's always easy to find and will be pre-selected whenever you assign a job to this Customer, but that can be overwritten.
4. Adding Attachments
Lastly on the Customer details page is the attachments tab. You can use the Actions button in the upper right to upload files, or simply drag-and-drop files into the section below the tab. These attachments are only visible on the web by admin users, so this is a great area for receipts, invoices, and more.
5. Bulk Assignment of Jobs
If you need to assign lots of currently used jobs to a Customer, then this will all be handled from the job page under Admin > Jobs. Simply check the boxes on the left and then select the "Assign Customer" button on the bulk action bar that appears. Note that you also create a new Customer right from this view as well!
And that is how to get started with our Customers feature! If you have any questions along the way please feel free to contact our Support team and get ready for answers! 🏆