How to Enable:
To use the Out of Bounds notification, you will first want to make sure that you have your GPS Fences set up on all the jobs you want. You can follow this article for more detailed instructions, but here is the quick setup.
Go to Work > Jobs, and either edit a current job or create a new one
Enter in the correct address you want to use for the job
Click the "Enable GPS Fence" check box and then click "Use Job Address". This will automatically put the fence to that job address and then you can use the slider to adjust the size. 📐
Choose if you would like to remind employees to clock in/out whenever they cross the fence.
Update job! 😄
Note: For these settings to take effect on your employees' phones, they will have to sync their device! Menu > Sync > Sync now
It is also important to note that for the GeoFence employee notifications and Admin alert to work correctly, the employees will need to have the correct permissions enabled on their phones!
Employees should enable Push Notifications for the ClockShark app to receive GPS Fence clock in reminders, as well as any other pop ups they see. They will also need the Location permission for ClockShark set to "Always". This sounds like the GPS is always on, but it is not in reality. What this means is that ClockShark will have access to use GPS when the app is not on the front screen of the iPhone. Otherwise, anytime you tried to use your phone for anything else and move away from the ClockShark screen, the GPS would stop and you could get clocked out! This is important if you want to collect the GPS Trak pings. And don't forget to require the GPS setting if you want to make sure you get their GPS at clock in and clock out! ✅
Now you can go to Admin > Settings > Alerts and Reminders and check the box for "Out of Bounds." Don't forget to click Update Settings on the bottom.
Note: The step above will mark Out of Bounds events in red on the user's timesheet and in Timesheet Exceptions reports. If you would like to also receive emails and/or bell notifications when an Out of Bounds alert is triggered, head to the My Account page under your initials in the top-right corner!
After this the out of bounds error looks for anytime they clock in, clock out, or leave the job site geofence while still being clocked in. So even if the user clocks in and clocks out at the job site, but they leave the job site during the day to run errands or go to lunch, this would cause an alert. If the GPS Trak grabs a location ping of them at anytime while they are clocked in, but the ping is not within the geofence for the job site, the notification is triggered! ❌
You can in this example that my clock ins and clocks out are in the GPS Fence, but I have one ping at 12:14 pm in the middle of the shift that is outside the fence and triggers the notification.
There are two times we check the status of the employee to send you a notification, at clock in and clock out. So if the employee clocks in out of bounds, you will be notified immediately because at clock in we check and see if they are out of bounds. If they leave during their shift, or clock out while out of bounds, you will be notified of these when they clock out for the day as this is the next time we check their status out of bounds status.😃
Now sometimes you may want your employees to leave the job site, but for you to not get notified. No problem, we have a solution for that! ✅
The first would be to turn of the notification altogether, or remove yourself from the emails. The other solution is when you go to create/edit a task, you can choose to make it exempt to this out of bounds message.
This enables the employee to clock in like normal, and then switch to an "out of bounds" exempt task when leaving the job site (like "travel" or "store run"), and then switch back to the normal task. In this case the notification would never fire, because all his punches and GPS Trak pings will be exempt from the error message. And all of his switches back to his normal task will be inside the job site geofence. 📡
If you have any questions along the way please feel free to contact our Support team and get ready for answers! 🏆