ClockShark FAQs

Browse this helpful library of commonly asked ClockShark questions. Don't see your question? You can ask us directly from the blue chat widget or hello@clockshark.com.

Dee Staton avatar Morgan Cassady avatar
34 articles in this collection
Written by Dee Staton and Morgan Cassady

How Do I Merge Duplicate Jobs?

While there is not a "Merge Jobs" button, all it takes is a few easy steps to turn two jobs into one! πŸ‘
Dee Staton avatar
Written by Dee Staton
Updated over a week ago

Can I Export Timesheets That Aren't Approved?

Yes--but if you have timesheet approvals enabled, ClockShark will alert you if you attempt to export unapproved time.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Will my Employees Receive Notifications when Their Timesheets are Approved?

Employees will notice their timesheets are unable to be edited, but ClockShark won't alert employees directly when timesheets are approved.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

How Do I Edit Time Records Once a Timesheet is Approved?

To edit an approved timesheet, first unlock it for editing by unapproving the timesheet.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Can Employees See That Their Time Has Been Approved from the Mobile App?

Mobile app users receive a helpful alert when attempting to edit an approved timesheet.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

What Data Is Imported When I Integrate ClockShark and Sage 100 Contractor?

ClockShark syncs your employees, jobs, and cost codes from Sage 100, and exports completed timesheets to Sage 100 for payroll and more! πŸ“₯πŸ“€
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

What Data Is Imported when I Integrate ClockShark and Xero?

ClockShark imports your employees from Xero, and exports completed time records to the employees' timesheets in Xero. πŸ’ͺ
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

How Much Battery Does ClockShark Use?

ClockShark is designed to use minimal amounts of battery while an employee is clocked in.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Is Scheduling Included in My ClockShark Subscription?

Unlike other time tracking companies, ClockShark includes scheduling for free. You decide whether to use it or not. πŸ‘
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

How Do I Deactivate Employees?

Deactivating employees removes them from the TimeSheets view, but will not delete their time records or employee information. πŸ˜ƒ
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Are Administrators Included in the User Count?

Since Administrators are also ClockShark users, they do count in the monthly pricing. πŸ˜ƒ
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

How Do I Pay for ClockShark?

Putting a card on file to pay for ClockShark is easy, and takes only a few seconds. πŸ˜ƒ
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

What is The Price of ClockShark?

Simple. $25 monthly base fee + $5 per active user. Enjoy a discount if you pay annually.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

How Can I Prevent Employees Disabling Location Services (GPS) on their Smartphone?

How will I know if an Employee has Location Services disabled on their device? πŸ“±
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Can Employees Add Jobs and Tasks From the Mobile App?

Administrators can give any employee the permission to add a job from the mobile app. πŸ—οΈ πŸ“²
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Can I Track Time for Subcontractors?

Setting up your subcontractors as you would an employee allows them to track time easily. πŸ˜ƒ
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

What Are Locations?

Locations in ClockShark can be used to classify groups of employees as belonging to specific business/office location.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

What Are Departments?

Departments help you manage and group distinct labor divisions within your company. (πŸ‘·πŸ‘·πŸ‘·πŸ‘·) + (πŸ‘©β€πŸ’ΌπŸ‘©β€πŸ’ΌπŸ‘©β€πŸ’ΌπŸ‘©β€πŸ’Ό)
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

What Are Tasks?

Employees clock into jobs and tasks to record their time.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

What Are Jobs?

Employees clock into jobs and tasks to record their time.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Why Does the Android App Require Certain Permissions?

Everything the app does is directly related to tracking time while an employee is on the clock. To work best, the app requires basic access.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Can I use the QuickBooks Online Integration with a QuickBooks Simple Start or Essentials Plan?

Due to Simple/Essentials plans' restricted functionality, you will need to purchase QuickBooks Online Plus to integrate with ClockShark.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Does the iOS (iPhone) App Require the "Always" Location Setting?

To work correctly, the "Always" permission should be enabled. Rest assured, ClockShark only records locations when employees are clocked in.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

What is Location Tampering (Mock Locations)?

I've received a notification from ClockShark about employee GPS locations that appear to have been tampered with using Mock Locations.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Does ClockShark Work Offline and Will GPS be Available?

ClockShark relies on GPS, so that even when a mobile device lacks signal, location tracking is still possible. πŸ˜ƒ
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Can I See Who's Working Now via the Administrative Dashboard?

All clocked in employees will appear on your Who's Working Now screen, along with their GPS locations. πŸ˜ƒ
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

What Devices Does ClockShark Work On?

Android & iOS Smartphones. Tablets too. πŸ“±
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Why Am I Getting an Error Message that an Employee's Email Already Exists When I'm Trying to Add Them?

Often employees get so excited their company is using ClockShark that they eagerly start their own free trial. Let us know. We'll fix it. πŸ˜ƒ
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

How Can Employees Clock Out for Lunch?

Employees can clock out for lunch manually, while Administrators can enable an automatic lunch deduction. Use these options exclusively. πŸ˜ƒ
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Does ClockShark Integrate with Desktop Versions of QuickBooks such as Contractor Edition?

Yes, ClockShark integrates with many versions of QuickBooks Desktop!
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

How Can I Share Notes about a Job with an Employee?

The scheduler in ClockShark makes sharing notes with an employee about a scheduled job easy.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

If I Delete or Inactivate an Employee, Can I Still Access Their Records?

All time records are safe. You can select inactive employees when running reports. Deleted employees display on reports for "All Employees."
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

How Much Data Does the Mobile App Use?

Staff often ask how much data the ClockShark mobile app uses. You'll be glad to hear that ClockShark uses an extremely small amount of data.
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago

Is My QuickBooks Online Connection Broken?

My ClockShark and QuickBooks Online account don't seem to be connected any more. How do I fix this?
Morgan Cassady avatar
Written by Morgan Cassady
Updated over a week ago